|
F.A.Qs
Do you have a catalogue?
Yes, we have a .pdf catalogue for our made to order items please contact us for a catalogue and price list.
How do you send my items?
Fedex
TNT
DHL
EMS
Thailand post (up to 2kgs only)
(All our shipping costs are calculated by weight and are the prices quoted by the shipper).
Can I copy your pictures and description to put my website/facebook site etc.
yes. if you purchase our products we can send you the images which you can use for your own advertising. Please do not copy our descriptions.
I don't see my country(i don't know my shipping zone) on the shipping page?
If you don't see your country please contact us
How can i find out the shipping costs for items?
You can find out about how to check shipping costs for clearance stock here!
Or contact us for shipping costs to your country.
I see a blank white page and 'Invalid token' in the top when trying to log in?
If this problem happens please click back and try logging in again. If problem persists please contact us.
What is a certificate of origin (c/o)?
A certificate of origin is a document which goes with your order. If the order is stopped at customs it will greatly reduce the taxes to be paid. European countries need a c/o for large orders. We can add a c/o to your order which is recommended. Our shopping cart will automatically add the cost of the c/o for large orders.
*It is not necessary to have a c/o for small orders.
I want to buy wholesale, can I order a sample?
Samples can be ordered from us. Purchase of 1 or 2 samples are a higher price then the wholesale price displayed but the difference in the increased price will credited if a future wholesale order is made. Please contact us if you wish to purchase samples of 1 or 2 pces.
Will I have to pay tax for my country?
This depends on your country and quantities, small orders won't be taxed but larger orders may get taxed. We can't pay the tax for the customer but we can try to reduce it. If you have any questions please contact us.
Can i Stitch my own brand labels in to the clothing i have purchased?
Yes, all our clothing in stock has no label unless otherwise stated on the product details page. You can stitch in your own brand labels and sizing labels for your country.
If making made to order we can stitch in labels.
How can i change my currency?
We have 8 currencies to choose from: US dollars, British Pounds, Euros, Australian dollars, New Zealand dollars, Japanese Yen, Singapore Dollars and Thai Baht.
To change the currency go to the botton of the page choose your currency and click 'change currency'
This will then change the currency for the whole store.
If you don't use these currencies in your country you can choose any of the above and paypal will convert the currency for you when the payment is made.
|
